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Welcome to the Empowered Patient Podcast with Karen Jagoda.  This show is a window into the latest innovations in digital health and the changing dynamic between doctors and patients.

Topics on the show include

  • the emergence of precision medicine and breakthroughs in genomics
  • advances in biopharmaceuticals
  • age-related diseases and aging in place
  • using big data from wearables and sensors
  • transparency in the medical marketplace
  • challenges for connected health entrepreneurs

The audience includes researchers, medical professionals, patient advocates, entrepreneurs, patients, caregivers, solution providers, students, journalists, and investors.

Jun 20, 2022

Patty Hayward is the Vice President of Industry Strategy for Healthcare and Life Sciences at Talkdesk which is working with payer and provider organizations, life sciences companies, and other clients in the healthcare and life sciences areas.  Its mission is to synchronize data streams so that there is a convenient way for care providers and patients to receive healthcare information and services using their channel of choice.

Patty elaborates, "People are really looking for that kind of convenience, and I think that's a radical shift from where we've been in the provider space, where it's really, you hang a sign outside and people came to you. You didn't do as much of the big outreach and marketing unless you were in really congested marketplaces. Even then it was very traditional in how you went about marketing."

"I think today that's really shifted. A lot of folks that we're talking to are really looking to digitize their contact centers, digitize their patient experience, and trying to look at things in a very different way to allow different kinds of conversations and communication styles."

#Talkdesk #ContactCenter #DigitalHealth #Healthcare #HealthcareInnovation #HealthcareIT #PatientExperience

Download the transcript heretalkdesk