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Welcome to the Empowered Patient Podcast with Karen Jagoda.  This show is a window into the latest innovations in applying generative AI, novel therapeutics and vaccines, and the changing dynamics in the medical and healthcare environment. One focus is on how providers, pharmaceutical companies, and payers are empowering patients.  In addition, conversations are often about how providers, care facilities, pharmaceutical companies, and payers are being empowered by technology to improve patient outcomes and reduce friction across the healthcare landscape.

Popular Topics

  • Virtual and digital health
  • Use of AI, ML, and LLM in healthcare and drug discovery, development, trials
  • Value-based healthcare 
  • Precision and stratified medicine
  • Integration of digital technology into existing workflow and procedures 
  • Next-generation immuno, cell, and gene therapies
  • Vaccines
  • Biomarkers, sequencing, and imaging
  • Rare diseases
  • MedTech and medical devices
  • Clinical trials
  • Addressing Social Determinants of Health
  • Treating chronic conditions like obesity and pain
  • Clinician and staff burnout

The audience includes life science leaders, researchers, medical professionals, patient advocates, digital health entrepreneurs, patients, caregivers, healthcare solution providers, students, journalists, and investors. 


Check out our new EmpoweredPatient.Solutions site where you can quickly search all of the Empowered Patient Podcast interviews by any word or phrase to identify useful resources, potential partners, and insights about the life sciences landscape.

Empowered Patient Solutions

May 22, 2024

Jeff Surges, CEO of RLDatix, offers global cloud-based solutions for risk management, compliance management, and regulatory management in healthcare. To address patient safety, Jeff emphasizes the need for a collaborative workforce, data analytics, and AI. RLDatix uses technology to automate information gathering, facilitate incident reporting, and analyze data to determine proactive actions to prevent incidents and improve safety.

 Jeff explains, "The simplest analogy when I get asked this is: how does this relate to other industries? We all fly in airplanes, and we've seen in the airline industry most recently with doors coming off, the emergency exit doors, close calls, or what we'll call incidents where you need to look at the root cause. The key difference is if a plane goes down, as tragic as that is, the pilots and the crew go down. But in healthcare, if there's an incident or a procedure or an event that has occurred, it's likely only affecting the patient and the patient's family. That's not meant to say that people don't care, everybody cares, but it doesn't affect the entire circumference. What we try to do is make it automated, make it easy to use, engage with what we call a culture of safety, which starts at the very highest level, and then using data analytics, now, generative AI."

"For 20 years, an article written in our industry called To Err Is Human kicked off the energy around improving patient safety. I think the first phase of that for over ten years, 15 years, was just documenting the event after it happened. Let's document. Let's run around and automate, document, and report on it."

"Today, that's no longer the case. All of our customers and our industry want to prevent this. We use terms like highly reliable- I want to be an HRO, a highly reliable organization. We're competing on safety. Everybody wants to go to the safest place for care. We're trying to use data and analytics to both prevent and gain the insights to make sure that we can continue that not just one time. The data is telling us there are some decisions we can make in our policies and our procedures, in our staffing levels, and in our credentialing of staff to make sure that we can continue. So, going from reactive to proactive risk mitigation." 

#RLDatix #ConnectedHealthcareOperations #PatientSafety #HealthTech #AI

Listen to the podcast here