Preview Mode Links will not work in preview mode


Welcome to the Empowered Patient Podcast with Karen Jagoda.  This show is a window into the latest innovations in digital health and the changing dynamic between doctors and patients.

Topics on the show include

  • the emergence of precision medicine and breakthroughs in genomics
  • advances in biopharmaceuticals
  • age-related diseases and aging in place
  • using big data from wearables and sensors
  • transparency in the medical marketplace
  • challenges for connected health entrepreneurs

The audience includes researchers, medical professionals, patient advocates, entrepreneurs, patients, caregivers, solution providers, students, journalists, and investors.

Jun 23, 2021

Greg Miller is Vice President of industry strategy for healthcare and life sciences at Talkdesk. We talk about the role of contact centers in personalizing inbound and outbound encounters with patients. Integrating the Talkdesk software with the Epic EHR platform gives hospitals and health systems the ability to get a complete picture of a patient.

Talkdesk makes it easy for patients to use the web, email, text, mobile apps, and virtual and live agents to schedule appointments, ask clinical questions, fill prescriptions, and coordinate billing and claims processing. It also gives healthcare enterprises the ability to be proactive with patients and build stronger relationships using artificial intelligence and human interaction.

@talkdesk #talkdesk #contactcenter #patientexperience #healthcareIT #digitalhealth #AI

Download the transcript hereTalkdesk