Jun 23, 2021
Greg Miller is Vice President of industry strategy for healthcare and life sciences at Talkdesk. We talk about the role of contact centers in personalizing inbound and outbound encounters with patients. Integrating the Talkdesk software with the Epic EHR platform gives hospitals and health systems the ability to get a complete picture of a patient.
Talkdesk makes it easy for patients to use the web, email, text, mobile apps, and virtual and live agents to schedule appointments, ask clinical questions, fill prescriptions, and coordinate billing and claims processing. It also gives healthcare enterprises the ability to be proactive with patients and build stronger relationships using artificial intelligence and human interaction.
@talkdesk #talkdesk #contactcenter #patientexperience #healthcareIT #digitalhealth #AI